As one of the premier financial institutions in the country, we take our responsibility in developing and sustaining relationships with our stakeholders seriously.
Our stakeholders may be grouped into two: those who are directly affected by our business operations and outcomes, and those who guide and influence us in carrying out our business. The first group consists of investors, clients, employees, suppliers and the community at large; the latter includes government and regulatory agencies, non-government and civil society groups and industry organizations.
Our engagement with stakeholders takes on various forms and is carried out through a range of information, communication and consultative activities and disclosures. We conduct dialogues about our role in society, products and services, business performance and other issues.
This active engagement has allowed us to identify our most significant stakeholder groups and their specific interests, and determine the most significant issues from the economic, environmental and social sustainability perspective.
It has also allowed us to become more responsive in addressing a wide range of concerns, from customer service to financial solutions, shareholder return, operational strategies, business outlook, regulatory compliance, and employee compensation.
The outcomes of our stakeholder engagement influence our risk-management processes, allowing us to address potential risks and align the management of issues with our business processes and strategies.
Our stakeholder engagement also helps us improve and innovate our products, services, systems, operational processes and practices.