1. I am enrolled in Phone Banking. Will there be changes on how I access Phone banking when I use my BPI Debit Mastercard?
Your access number and telephone identification number (TIN) will remain the same. It is highly recommended that you keep the old debit card so you have a reference for your access number.
Changes in Phone Banking Features
Enrollment and resetting your telephone identification number (TIN) are currently unavailable. To access your account, log in to our online or mobile banking facilities.
2. What should I do if I forget my Phone Banking access number?
You may still access Phone Banking using your old BPI Debit Card. Simply key in the last 10 digits of the card number and the first digit of the card’s JAI.
However, if you no longer have your old BPI Debit card, you can enroll in our online and mobile banking facilities to access your account.
3. If I call a toll-free number, does that mean my call is FREE of charge?
No. Calling a toll-free number means that there is no additional toll rate on your call. Your telecommunication network’s landline calling rate will be followed. Calls using mobile phone and non-toll free numbers will be subject to applicable Telco charges.
4. Why do I hear a busy tone or "call cannot be completed" error when I try to call a toll-free number?
This normally happens during peak hours when all toll free lines have been fully utilized. You may try calling again at a later time.
5. I have a joint account. Is my Phone Banking access enrollment be shared with my co-depositor?
No. Each depositor should have his/her own access in Phone Banking. For account security, please avoid doing transactions on behalf of your co-depositor. For bills payment or funds transfer, the merchants are enrolled per access number. This means that you won’t be able to access the merchants/ funds transfer account enrolled by your co-depositor.
6. How do I input a period to indicate the decimal place for my transaction amount when doing funds transfers or bills payment?
You do not need to key-in period. When keying-in amounts, the last 2 digits represent centavos. Example: P250.00 is 2-5-0-0-0; P25000.00 is 2-5-0-0-0-0-0. The system will always read back the amount keyed-in as confirmation.
7. I lost my ATM/credit card/express cash card, how do I block it using the self-service facility?
You may block your lost card by choosing Option 5 (To report a Lost Card) in the 89100 menu. Once you've chosen the option for Lost Card, follow the steps on how to block your card.
8. Why can't I access my credit card account? I have been keying-in the correct 16-digit customer number?
Credit card accounts should be inquired using the 16-digit card number. All BPI card types, except E-credit card, can inquire through phone banking.
9. I want to transfer funds to another account. How do I do this?
The account you want to transfer funds to must be enrolled in your funds transfer list first. You can enroll through any BPI branch. Once the account is enrolled, the account number will be mentioned in the funds transfer menu.
10. I want to pay my bills using Phone Banking. How do I do this?
The bill you want to pay must be enrolled in your bills payment list. You can enroll through any BPI branch. Once the bill is enrolled, the biller name will be mentioned in the bills payment menu.
11. I want to reload a prepaid mobile number. How do I do this?
You can only reload a Globe or Touch Mobile prepaid number. The prepaid number you want to reload must be enrolled in your prepaid mobile number reloading list. You can enroll through any BPI branch. Once the prepaid mobile is enrolled, the mobile number will be mentioned in the prepaid mobile reloading menu.
12. I want to reload a Prepaid MasterCard/Express Cash card. How do I do this?
The prepaid card you want to reload must be enrolled in your prepaid card reloading list. You can enroll through any BPI branch. Once the prepaid card is enrolled, the card number will be mentioned in the prepaid card reloading menu.