BPI has stringent security practices and uses multiple security technologies to guarantee the safety of your transactions and Phone Banking access. Part of these security features include:
- Use of reliable authentication methods such as Telephone ID Number (TIN) for financial transactions and ATM activation for TIN nomination requests.
Restriction of financial transactions to pre-enrolled beneficiary or merchant accounts.
To further safeguard client's access at all times, Phone Banking users are highly encouraged to follow these security practices:
- Memorize your Telephone Identification Number (TIN) and never disclose it to anyone. BPI personnel will never ask your TIN. Do not respond to a suspicious email, phone call or SMS that compels you to divulge your TIN, access number or account number.
- Do not keep your TIN or access code in the wallet or purse. Never write them on the cards themselves.
- Avoid using easily available personal information such as birthday, nickname, mother's maiden name, consecutive numbers or any other similar information for your TIN.
- Regularly change the TIN.
- Be vigilant. Refrain from doing phone banking transactions in a place where you observe the presence of "shoulder surfers" or suspicious looking persons.
- Keep a copy of the acknowledgement number provided by the Bank as proof of your transaction in Phone Banking.
- Regularly check transaction history details and statements to make sure that there are no unauthorized transactions. Immediately notify the Bank of unauthorized entries or transactions in the account.
- Should you feel that your access has been compromised, immediately change your TIN via Phone Banking's self-service facility.