1. I lost my card, what do I do?
Dial 89-100 (+63-2-89-10000 if abroad) and press 5 to report the card as lost/ stolen, so that the card can immediately be blocked. This is to make sure that your card can't be used by anyone else.
2. The card I lost still has load in it, can I get my money back?
Yes, you may get the remaining funds after you report it as lost/stolen. However, any purchase transactions using lost cards on dates before the card was reported as lost/ stolen will be considered as transactions done by the cardholder and will not be reimbursed.
3. How can I get my money back?
You can purchase a new Amore Visa Prepaid Card (a card replacement fee will apply), and go to any BPI Branch and request for transfer of balance for FREE.
If you are a Deposit Account Holder, you can request to transfer your remaining balance to your Deposit Account by calling 89-100 (+63-2-89-1000 if abroad). Please note that there is a P50 fee.
If you are not a Deposit Account Holder, you can request to get your money back in the form of a Manager’s Check for a fee of P100. You can request for a Manager’s Check at any BPI Branch.
4. What if I don't want to get my card replaced, how do I get my money back?
To get your reimbursement, you may request for a Manager's Check or have your card balance transferred to your BPI deposit account, subject to service charges.
Your unused load will be reimbursed Ninety (90) days after you reported your card as lost.
5. What if I lose my card while I'm traveling abroad, who do I contact?
To report a lost card when traveling, contact our international hotline +63-2-89-10000 to talk to any of our phone bankers.
6. My card expired but it still has load in it, can I get my money back?
Yes, you may request to transfer your remaining balance from your expired card to your deposit account or via manager’s check at any BPI branch. Please note that standard card fees apply.
You may also request for a card replacement and transfer the remaining balance from your expired card to your new card. Transfer of balance is free of charge.
7. I want to have my card replaced, can I get a new card with the same number?
For security reasons, lost and stolen cards cannot be renewed. Instead, you may request for a replacement card that will have a new card number. If your card is expired, you may request for a replacement card with the same number. Standard card fees apply for replacement cards.
BPI Prepaid Cards are not DEPOSIT PRODUCTS, and the value stored is not insured by the Philippine Deposit Insurance Corporation and is not guaranteed by the Bank of the Philippine Islands.