For Amore Visa Prepaid beep™ cards, funds stored in your beep™ wallet will not be reimbursed once card is lost, stolen, expired or damaged.
I. Lost / Stolen Cards
Report the incident immediately by calling 889-10000 for Metro Manila or 1-800-188-89100 (using PLDT line) for domestic toll-free calls.
II. Expired Cards
Once your Amore Visa Prepaid has expired, you may have your card renewed by dialing 889-10000 (+63-2-89-10000 when abroad) or by visiting the nearest BPI/ BPI Family Savings Bank branch and BPI Express Banking Center to request for card renewal. Subject to service fees.
The new card you will receive will have the same card number as your expired card but with a new validity date. This new card will be valid for four (4) years.
See Card Fees and Charges page.
III. Damaged Cards
Report and surrender your damaged Amore Visa Prepaid Card to 889-10000 or at the branch where you purchased your card. Replacement card* can be claimed 5 days from BPI's receipt of request. (*BPI will replace your card for FREE, provided that the card has still its full original value and has never been used. Otherwise, BPI shall issue a replacement card with value equal to the remaining balance of damaged card less the replacement fee.)
For beep™ wallet balance inquiry, tap your Amore Visa Prepaid beep™ card at the Ticket Vending Machine.
BPI Prepaid Cards are not DEPOSIT PRODUCTS, and the value stored is not insured by the Philippine Deposit Insurance Corporation and is not guaranteed by the Bank of the Philippine Islands.